GDPR Compliance

Data Controller

Arc-petal acts as the data controller for personal information collected through our website and services. We are responsible for ensuring your data is processed lawfully, fairly, and transparently.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information through our consultation forms
• Contract Performance: To deliver services you have requested
• Legitimate Interests: To improve our services and communicate relevant information
• Legal Obligations: To comply with applicable laws and regulations

Your Rights Under GDPR

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for multiple copies or manifestly unfounded requests.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes it was collected.

Right to Restrict Processing

You have the right to request restriction of processing your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to request transfer of your personal data to another organization or directly to you in a structured, commonly used format.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis for processing.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or significantly affects you.

Data Categories We Collect

• Identity data: name, company name
• Contact data: email address, business address
• Technical data: IP address, browser type, device information
• Usage data: website interaction information
• Service data: vehicle information, fleet details, consultation requests

Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Consultation requests: retained for 3 years after last contact
• Client service records: retained for 7 years for business and legal requirements
• Marketing communications: retained until consent is withdrawn
• Website analytics: anonymized after 26 months

International Data Transfers

Your personal data is primarily processed and stored within Australia. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Security Measures

We implement appropriate technical and organizational measures to ensure data security, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Staff training on data protection practices
• Incident response procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours of becoming aware of the breach.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with:

• Your full name and contact information
• Description of your request
• Proof of identity (to prevent unauthorized access)

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of any extension.

Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

Updates to This Information

We may update this GDPR information periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.